Skip to main content
Search US website

Create Experiences

2 Comments

January 12, 2011

Related Topics:

OPEN Forum Message

Watch MSNBC's Your Business

If you missed this week's show or want to catch up on past episodes, you can find the videos on OPEN Forum.

View videos

A friend of mine, Peter Shankman, built and sold HARO, an email list for public relations professionals, and sold a few other companies as well. But what makes him smart isn't his results: it's where he started. Shankman stands out from the pack because he created a unique experience for his consumers.


Create An Experience

Shankman did a project with ScotteVest, a company known for its interesting clothing. The apparel provides hidden compartments for technology storage, like a secret iPad pocket. The project had a few key elements: an active Twitter presence, a strong blogging platform, a cause marketing element (they donated to Best Friends Animal Society), and several practical uses for its products.


You can implement these components into your own business. Do you sell an all-natural beverage? Set up a food truck, travel around New York City and hold tastings. Capture it on video, put the video online and use Twitter to start a conversation with your consumers.


 

Remember the Elements

Create an experience that's fun with a content-creation angle. The goal is to create something for your consumer to enjoy. Have a platform on the web and social networks, but also provide an offline marketing aspect that your consumers can participate in. Add a cause marketing effort.


Remember to Measure

Measure your success and the steps you took to get there. Make sure the final product can be tracked back to some tangible call to action. Awareness isn't enough; track the number of clicks on your links, how many people signed up for a demo and your increase in sales.


Chris Brogan is the New York Times bestselling author of Social Media 101, and president of New Marketing Labs. He blogs at chrisbrogan.com

What do you think?

Member avatar

Join the conversation ( 2 )

  • LEVI SMITH 1 year 4 months and 13 days ago

    LEVI SMITH

    Appreciate the thoughts and guidance Chris!http://www.itsworthnoting.com

  • SUZANNE VARA 1 year 4 months and 14 days ago

    SUZANNE VARA

    ChrisThis is a great article on showing how you need to create the experience on and off line. So many jumped into the social media and forgot that there is a real community right around them that they can reach out to locally. It is a combination of both that garners the most success.

Crash Courses

Tax Deductions for Your Business

Think you're paying too much in business taxes? Learn more about some possible deductions with our latest crash course.

Launch Course

Javascript is currently disabled. Please enable javascript for the optimal OPEN Forum experience.

All users of our online services subject to Privacy Statement and agree to be bound by Terms of Service. Please read.

© 2012 American Express Company. All rights reserved.