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Build Your Business By Building Your Community

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April 29, 2011

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I recently learned the entrepreneurs and founders of thriving, award-winning, small-to-midsize businesses in operation for at least three years share an interesting characteristic.

No, their commonality is not an MBA. Not a cut-to-the-bone management style. And they're not all tech startups.

The common denominator: These companies allocate more than twice the percentage of their profits to charity than many of America's largest companies.

What's more, 62 percent of these company founders believe that giving to charity makes their company more successful in the long run, according to a Fidelity Charitable Gift Fund survey that released these findings. And 70 percent didn't wait for success before they started giving back to their communities, the survey said.

One entrepreneur has said, "Making a difference in the lives of others is as rewarding as anything you will accomplish." Giving back works for these companies. It can work for yours, too.

Here's their strategy:

  • Get personally involved in both selecting the nonprofit you'll support and working with it. Join its board of directors, and help out on the front lines of the program.
  • Work with nonprofits in your local community, near where you and your employees work and live.
  • Be businesslike. Before you choose a nonprofit to support, look at its track record, efficiency and strategy.
  • Encourage your employees—in other words, pay for their time off—to volunteer their time or expertise to nonprofits.
  • Provide matching donations for employee giving.
  • Build giving into the DNA of your company. Include it as a line item in your budget.

If you're just starting out, don't be daunted. You don't need money to become a valued member of your community. Remember, the entrepreneurs in the study didn't wait until they were successful to start giving back. Think of other ways to give:

  • Donate your expertise, or even just your helping hands, to an event or project. Join the board or sit on a committee that's planning a project or event.
  • Have an "employee volunteer day" to refurbish a playground, or help at a health fair.
  • Donate part of your proceeds for a certain time period—say, 7 to 9 p.m. one night—to the cause.
  • Develop a social-media campaign that raises money for the nonprofit if supporters stop by your business.
  • Offer in-kind donations—raffle prizes, paper goods, paint, tech support—to fundraisers and projects.

As an active member of your community, you'll create a positive image for your business, you'll better understand your customer's needs, and you'll know about new trends in time to keep up.

What's been your experience with community involvement? What other ways can small businesses build their communities?

OPEN Cardmember Geri Stengel is the founder of Ventureneer, which provides values-driven small businesses with the insights, strategies, techniques and solutions to succeed—both as businesses and as social-change agents.

What do you think?

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Join the conversation ( 13 )

  • GERI STENGEL 1 year 0 months and 11 days ago

    GERI STENGEL

    David, sage advice. Imagine all the good that could be done if all businesses wove themselves into the fabric of the community they do business in. Whether it is donating money or encouraging employees to volunteer there are so many ways to give back.

  • GERI STENGEL 1 year 0 months and 11 days ago

    GERI STENGEL

    Marc, how right you are. With individual and creative thinking, we can help solve the world's problems.

  • David W Fischer 1 year 0 months and 12 days ago

    David W Fischer

    A successful business is not only aware of commercial opportunities, but is also an integral part of a community and entails participating in events and supporting other members, particularly the less fortunate ones. By taking a holistic view of a community, looking at it beyond the profit opportunities, allows a company to become part of the fabric of that community, become accepted as a valuable contributor and therefore more likely to become an even more successful organization.

  • MARC HALPERT 1 year 0 months and 14 days ago

    MARC HALPERT

    Further to the conversation above, as small businesspeople we thrive on, and optimize our networks, so why not do so to refer contributions, monetary and otherwise, to social agencies that can use assistance? This involves thinking on the edge of the box: anything from using our influence and people skills to suggest to a local college social action committee that they spend a day of voluntary service assisting a group that has somehow fallen under the new radar (like a shelter for homeless female veterans), to matching gifts by employees to their favorite nonprofit, and everything in between.As change agents, small business can even further effect change for the good, with a little ingenuity and creativity.

  • GERI STENGEL 1 year 0 months and 14 days ago

    GERI STENGEL

    Maria, if more people felt like you we really could make the world a better place.

  • Maria Semple 1 year 0 months and 14 days ago

    Maria Semple

    The saying is so true: "Whatever goes around, comes around". Giving back to my community both in time and money is extremely important to me. There are so many worthwhile organizations, it's sometimes to hard to choose!

  • GERI STENGEL 1 year 0 months and 18 days ago

    GERI STENGEL

    Treating employees well is also part of socially responsibility. I admire that you have a college scholarship fund for factory workers' children and a special fund when an employee experiences a medical emergency.

  • VEERA PAUL 1 year 0 months and 23 days ago

    VEERA PAUL

    We support and help charities raise funds through our very unique custom shirt donation program.http://www.bestcustomshirt.com/custom-shirt-donation.asp

  • GERI STENGEL 1 year 0 months and 24 days ago

    GERI STENGEL

    Renee, I have found that giving back is a gift what keeps on giving. Not just to the nonprofit, but me. My work as member of a nonprofit board has taught me many leadership skills and connected to me other leaders that have become mentors and advisors.

  • Renee Zau 1 year 0 months and 24 days ago

    Renee Zau

    Great insight and no-cash options, Geri - every business should be able to do at least one. Thanks for highlighting win-win opportunities businesses have with charities and that successful ones prioritize them with great results!

  • GERI STENGEL 1 year 1 months and 0 days ago

    GERI STENGEL

    You'd be surprised how many entrepreneurs have giving back as part of their DNA. The key is finding an entrepreneur that cares about the nonprofits cause.

  • community manager 1 year 1 months and 1 days ago

    community manager

    Geri - congratulations on your first post as an OPEN Forum Cardmember contributor. I've spent part of my career in nonprofit fundraising, and it's great to see that successful small business owners recognize the importance of giving back.

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