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“Happiness in a Box”

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January 11, 2010

VIDEO - For customers of Zappos.com, the overall experience is more than just receiving a pair of shoes via overnight shipping. It’s about the entire process from ordering to receipt and the service provided along the way. Tony Hsieh, CEO, riffs about the 3 “C’s” that define Zappos.com as a company…Clothing, Customer Service, and Culture.

View other clips from this presentation here.

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