April 20, 2010
OPEN Forum Message
Business Forecasting 2012
Our special feature on forecasting sheds light on how to choose the right model, offers advice from Jack Stack and more.
Get started
Businesses are increasingly turning to social media to strengthen relationships with their customers. By engaging in a rich, ongoing dialogue with customers, companies can better understand their evolving needs, resolve service issues more effectively and gain true brand advocates.
This guide can help you understand how to use social media to enhance your customer relationships with information and practical advice, including:
- The Power of Social Media to Help Improve Customer Service
- Using Social Media to Monitor and Respond to Customer Issues
- Customer Service Toolbox: Improve Satisfaction With Social Media
- Cardmember Profile: Amelia Ceja, Ceja Vineyards – Winery Taps Social Media to Connect With Customers
- Social Media Resources
- Glossary of Social Media Terms
For more information on social media, download the complete OPEN Insight Guide: Build Customer Loyalty & Evangelism or visit OPEN Forum's Social Media Hub.
Check your balance, review recent transactions and pay your bill on the go.
