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How to Promote Your Business by Making Enemies

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February 19, 2010

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In every movie, there is a good guy and a bad guy. The good guy saves the day and the bad guy provides the tension. Without both, you have no movie. When it comes to marketing your small business, the easy thing to think is that if you do a good job and demonstrate what your business is about, then people will come to you. The problem with that logic is that without a bad guy, the stakes are low. In other words, without a bad guy the cost of doing nothing is not apparent. You don't need to fight against the natural human inclination to do nothing. That's one hell of a barrier to get past, no matter what you're selling.

When you do have a bad guy, however, it makes whatever you are promoting urgent. It can help to position your business by painting a clear picture of what (or who) you are not. Here are a few marketing examples where companies are pitching their products or services by identifying an enemy and attacking. In some cases the enemy is a real company, but in others it's just an idea. Either way, the technique is worth considering as you hone your own marketing messages to help your business succeed:

  1. Pick your enemy based on your strength. (Example: Verizon) The biggest benefit that Verizon has, as anyone who is a customer knows, is that their network tends to work in places where others don't. To focus on promoting that fact, they have spent millions on an ad campaign featuring their robust map hanging over a phone versus AT&T's patchwork map. The campaign was so successful in creating a perception about AT&T that they were forced to fight back with their own ad campaign. Ultimately, in a TV ad battle based on network strength, Verizon is exactly where they want to be. After all, who really cares about having the iPhone when you have no bars or reception?

  1. Focus on a consumer frustration. (Example: Ally Bank) One organization that has been brilliant about capitalizing on the prevailing negative perception Americans have of Wall Street and financial institutions because of the recession has been Ally Bank. Positioning itself as an "ally" (get it?) for you and your money, their tagline puts the ownership of the money back on you. Their advertising features memorable metaphors like the little girl who represents the new customer getting a real pony. When the little girl who is the current customer says "no fair" and asks why she didn't get the same, the sales guy replies "you didn't ask." Consumer frustration point: all those sweet deals are only available to new members and my bank (or any other organization) stops caring about me once I become a customer. 

  1. Unite against a common enemy. (Example: Office Depot) When I say small company, chances are very slim that any of you would think about Office Depot. In fact, the chain has likely been responsible for more than a few small businesses closing. Yet the chain started as a small business, and still remains smaller than their largest competitor, Staples. So when they run an ad featuring small business people like the local barbershop ordering a sign for their business to compete against the bigger company next door ... it strikes a chord. It tells anyone watching who happens to associate with that same position of being the little guy fighting against the big guy that Office Depot has your back. And when you need new staplers, of course you're going to head to the company that is on your side as a small business. Unless of course you happen to own an office products store …

  1. Take an unpopular stand. (Example: Hummer) Owners of a Hummer don't care about you or what you think. At least, that's what their advertising wants you to believe. In a world where SUV has almost become a dirty word, Hummer is almost the unspeakable six-letter version. What climate-loving enlightened intellectual could even consider owning one? Yet in 2006 sales peaked at over 70,000 vehicles and during that time their messaging was decidedly villain-esque. It encouraged people to drive what they wanted to drive, proudly declared bigger was better and made their unpopular existence into a luxury statement of defiance. Recent news may be pointing to the demise of the Hummer (due to the military ceasing use of their vehicles), however the powerful lesson the brand illustrated was that sometimes being unpopular is the right call as long as you have enough individuals who believe in your point of view and will stand behind you. 

  1. Save an industry. (Example; Southwest) When every airline almost simultaneously decided that charging people to check bags would be a great source of revenue, only one airline stood apart. That same airline, several years before, had been the only one that managed to eke out a profit in tough years for the airline industry. Today the motto "bags fly free" has become a rallying cry for Southwest as they manage to make every other domestic airline look like penny-pinching bureaucrats. Southwest is how flying should be, and they do a great job telling their story in a way that helps them to stand apart from their entire industry. 

What do you think?

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  • Elmer Rich III 1 year 11 months and 8 days ago

    Elmer Rich III

    As marketers, we agree with the above post. Not for moralistic reasons but practical business ones:
    - Any time you mention your competitors it's free PR for them
    - Our minds can only hold limited amounts of information. Mention your competitors and you take up "space" that could be focused on you
    - Most anti-competitor programs are reactive and based on fear, not a sound strategy. Just because you're obsessed with your competitor doesn't mean your market is.

    Attack campaigns are simple bullying. Two ways to respond:
    - Ignore is best
    - Whack them bad hard and fast. But this last can back fire.

    Bullies want you engage with them. Don't. If they're focused on you:
    - Your hurting them
    - They're ignoring their customers and market

    Advantage - you.

  • PAUL JONES 1 year 12 months and 18 days ago

    PAUL JONES

    We recently a situation that is worth mentioning. We've been dealing with an EXTREMELY HOSTILE enemy. This "enemy" is our largest competitor. Out of the blue they began a defamation campaign the likes of which movies are made. It's been unbelievable. I won't get into all the details although you would be facinated and read every word. I will tell you that at the end of the day we - I (Pres) made a decision to be reactive rather than proactive. People loathe negative sales tactics in my opinion much less character assassinations whether there is truth or not. It was a HUGE gamble but I made a big wager that this tactic may very well become our biggest sales tool. Nothing about the plethora of demeaning rumors spread by them was EVER brought up by our sales team. They were well prepared due to many meetings for the barrage and their responses were well planned - well rehearsed and NEVER NEGATIVE or engaging. I should point out they weren't defensive either. At the end of the day I was dead right and our sales skyrocketed. The competitor has nearly put itself out of business. Unfortunately the toll it took on me personally was much bigger than anticipated and I am dealing with the physical and emotional problems that linger from all the stress. Would I do it again? I can't answer until my battle wounds have more time to heal- assuming they do heal. Time will also give us a better idea of how much we actually profit as a direct result. I can assuredly report those profits are handsome. If I were to venture a guess about doing it again I would say that much to my Sweethearts dismay - yes I would. Assuming I make a full recovery. When that time comes I'll be able to dance and LAUGH ON MY WAY TO THE BANK.

  • SUZANNE VARA 1 year 12 months and 22 days ago

    SUZANNE VARA

    Rohit

    These examples bring it home for the small business showing how they can really stand out and lead by example in their industry. The days of big companies getting bigger and smaller being washed out have gone to the wayside as small businesses now are emerging simply by keeping a watchful eye on the big brands and determining where they can set themselves apart by merely paying attention to where they can have the most impact and exploiting what they are doing right.

  • Michele Price "Prosperitygal" 1 year 12 months and 23 days ago

    Michele Price      "Prosperitygal"

    Rohit thanks for the great examples, I love looking a larger company case studies then applying it for my local businesses so they can wrap their brains around how they can apply it for themselves.

    Contrasts is where the opportunities are to improve, you did great job of "showing them the money".

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