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This is an outstanding article. I have had to deal with more collections problems during the last year than I ever dreamed possible the previous five years I was in business. I had a good client this year, who had signed a solid contract and who refused to pay more than $8,000 owed to me that he would "go out of his way to call my current clients and tell them what horrible service I had provided" as a reason for not paying. Not once had he ever mentioned any problems with service--only that he didn't want to pay. I let him off and wrote off the debt, since the persons he knew that I was doing business with would amount to much more than $8K. Anybody else got a good solution on how to deal with a client who threatens to retaliate against a collection?
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STEVE WILSON 2 years 3 months and 10 days ago
We all know reputation and "word of mouth" is very important to small business. Don't ever let anyone use this against you. I had a similar situation as you, and simply took a proactive approach to the threat. I contacted all of our mutual contacts and thereby beat him to the punch. Profesional reputation must be protected as it is a company's primary and most valuable asset. I understand that all situations are different and there are many variables at play and only posted this as my personal experience. Everyone has to decide for themselves what is worth fighting for. Good luck to all ;)