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What do you think of the site?

Welcome to the new OPEN Forum website!

My name is Jack Tatar of Vroom Research. I'm a market researcher who has been contracted by American Express to gather feedback and opinions on this new site. You may see my conversations in various places on the site. As an independent researcher, my interest is in what you think and feel about the site.

I welcome any and all of your comments, feedback and opinions about the site. American Express is committed to making this site valuable and effective for business owners. Therefore, please join the conversations posted throughout the site that ask for your opinions and feedback.

I look forward to hearing from you. Why not get started now by telling me about your initial thoughts about the site?

6 Responses

  • Aug 02, 2009

    Owner

    I would like to know why AMEX cancelled the Business Capital program for those like me with outstanding credit. I don't even use AMEX much anymore because of this decision.

  • Aug 02, 2009

    Moderator

    Hello Jas Distributing, I am sorry to hear of your dissatisfaction with Amex. I have escalated your question but would encourage you to call customer service at 1-800-492-3344 in order to receive a prompt response to your inquiry. Thank you for stopping by the OPEN Forum. I hope that you will continue to post and share your expertise with other members.

  • Aug 13, 2009

    Strategy and Business Development

    What do I think of the site? I think it's "good". I gravitated to the video content, the 1-2 minute lengths are perfect for some quick input. I played around in the connectodex and found some of the user interaction unwieldly. My main gripe is that the rollover preview content fades out before I can select something unless I am very precise about how I moved into the content area. Beyond that though, it is challenging to find businesses to connect with based on needs and wants. The filters aren't specific enough. For example, we provide brand strategy, design, web development but those are subsumed under "marketing and advertising". On a big picture level, it's going to be a huge challenge engaging people to actually use the forum. You are competing against a lot of existing platforms and any site like this is only as good as the people who end up contributing. It's an exciting experiment though. Timely and appropriately targeted.

  • Aug 18, 2009

    Managing Director/Principal

    I just joined today but I have a couple of bits of feedback. My background is marketing and I'm working on a Mac so here's what I found--the invitational banner was well-placed on this month's bill--when I opened my online statement it was front and center. I'm surprised the link in the PDF wasn't actually live but that's a minor issue and may well be limited by their technology. However twice while I was merrily typing away my personal and business profiles the site logged me off due to inactivity. I was unable to load a personal profile photo from Safari, but it worked with Firefox. I really like sites that have some visible fine print under the photo loading that give you the dimensions and format information before you upload--4MB isn't really complete info. We'll see how valuable the tool is in days to come. I'm a big user of TED for content as well as both LinkedIn and Facebook, which are both valuable. I've been using LinkedIn quite a bit to hook laidoff client contacts up wit

  • Aug 23, 2009

    Owner

    I think the site is a joke. After what amex did to the thousands of customers like me. That they capped the accounts lowered the limits all to good users like me who allways paid on time every month. and what did I get AMEX totaling screwing my FICO as soon as the ecomny started to crash. Thank for nothing AMEX!

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