American Express OPEN Forum

customer service (164 posts)

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• How Should You Respond to Negative Online Reviews?>

  February 15, 2012 Here's how to respond to negative reviews online so you can minimize the damage and get a second chance.

  Jennifer Gregory

  

• The Brand Equation>

  February 14, 2012 Brand-building doesn't have to be elusive with this simple equation.

  Denise Lee Yohn

  

• Guru Review: Uncommon Service>

  February 7, 2012 Great customer service isn't an elusive ideal, but a product of careful design in your business culture and organization

  Matthew E. May Shibumi Creative

  

• Train Your Construction Staff to Be Consumer Friendly>

  February 7, 2012 Treat customers with courtesy and be honest, if you want them to consider your job well-done.

  Mark Di Vencenzo

  

More from customer service

• Behind the Brand: Guy Kawasaki on Enchantment (Part 8)>

  February 2, 2012 Hear from Guy Kawasaki on how to enchant customers, employees and others – based on his latest book.

  Bryan Elliott executive producer and host of Behind the Brand TV, Behind the Brand

• Behind the Brand: Guy Kawasaki on Enchantment (Part 7)>

  January 30, 2012 Hear from Guy Kawasaki on how to enchant customers, employees and others – based on his latest book.

  Bryan Elliott executive producer and host of Behind the Brand TV, Behind the Brand

• 4 Ways to Get Your Social Media Mojo Back on Track>

  January 26, 2012 This year, harness the power of social media to strengthen–and grow–your customer base.

  Alice Bredin President, Bredin, Inc., Bredin

• Behind the Brand: Guy Kawasaki on Enchantment (Part 6)>

  January 26, 2012 Hear from Guy Kawasaki on how to enchant customers, employees and others – based on his latest book.

  Bryan Elliott executive producer and host of Behind the Brand TV, Behind the Brand

• Reduce Customer Service Expenses Using Twitter and Facebook>

  January 23, 2012 Provide great customer service at little cost by using social media to listen and respond to concerns.

  Julie Rains Senior Writer, Wise Bread, Wise Bread

• Behind the Brand: Guy Kawasaki on Enchantment (Part 5)>

  January 23, 2012 Hear from Guy Kawasaki on how to enchant customers, employees and others – based on his latest book.

  Bryan Elliott executive producer and host of Behind the Brand TV, Behind the Brand

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