American Express OPEN Forum: Powering Small Business Success

reputation management (29 posts)

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• What I Learned From Negative Facebook Comments>

  March 8, 2012 Criticism stings, but the problem doesn't go away by ignoring it. Remember these 3 tips so you can learn and move on.

  DEBORAH SWEENEY CEO, MyCorporation.com

  

• How to Cross-Promote Without Selling Out>

  February 25, 2012 Joining marketing forces with another business can result in a sales boom. Just make sure you're compatible.

  Margie Fishman OPEN Forum Editors, Business Writers

  

• Don’t Fire Back: How to Avoid Fingertip Rants>

  February 24, 2012 Negative reviews can get anyone agitated, but you can make a difference if you respond gracefully.

  Richard Torrenzano and Mark Davis

  

• What Commercials Can Teach You About Your Customer Base>

  February 1, 2012 Commercials often provide a valuable lesson for businesses to humanize their companies.

  Diane Helbig President, Seize This Day Coaching

  

More from reputation management

• Learning from the Pros: Ian Schrager>

  January 29, 2012 Hotel developer Ian Schrager shares tips for managing buzz & staying ahead of the curve in this Learning from the Pros.

  MSNBC's Your Business

• Government Contracting Insights: How to Say You're the Best>

  January 27, 2012 Asserting the superiority of your business can make you sound arrogant to clients. So how do you get the point across?

  American Express OPEN

• 4 Ways to Get Your Social Media Mojo Back on Track>

  January 26, 2012 This year, harness the power of social media to strengthen–and grow–your customer base.

  Alice Bredin President, Bredin, Inc., Bredin

• Singapore Airlines VP on How the Brand Stays Strong>

  January 26, 2012 How did Singapore Airlines build their sterling reputation for being the top luxury airline in the aviation industry?

  Shira Levine Contributing writer and columnist, Business Insider

• How To Start Managing Your Online Reputation>

  November 15, 2011 It's never too early to start managing your online reputation. Expert Matt Ivester offers his two cents.

  Guy Kawasaki Co-Founder, Alltop

• 5 Easy Ways To Turn Positive Reviews Into Revenue>

  October 6, 2011 Not enough businesses use positive feedback to bolster their reputations. Here's how praise can boost your bottom line.

  Andy Beal CEO, Trackur

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