| Welcome, Guest. |
|
|
|
Privacy Policy | |
American Express Internet Privacy StatementAt American Express, we value and protect your privacy. We thank you for the trust that you place in us and we want you to know that the information you share with us will be treated with care. The objective of our Online Privacy Statement is to disclose and explain what information we collect, use, and share and to explain the privacy choices that you can make. We encourage you to read our Online Privacy Statement as well as those of all websites that you visit. This American Express Online Privacy Statement applies only to our United States visitors to AmericanExpress.com and OPENforum.com. Effective Date: May 31st, 2007 WHAT INFORMATION WE COLLECT AND HOW WE USE ITClick here to learn:
COMMUNICATION CHOICESClick here to learn:
SECURING YOUR INFORMATIONClick here to read about our site's security measures. APPLICABILITY OF THE ONLINE PRIVACY STATEMENTClick here to learn about
WHAT INFORMATION WE COLLECT AND HOW WE USE IT
You should feel secure in knowing that American Express does not sell or share personal information with marketers outside of American Express for purposes of offering their own products or services. Collecting Information About YouWhen you visit our website, we collect information in order to service your accounts, save you time and better respond to your needs. We use "cookie" technology to collect site statistical information and improve your customer experience. Cookies set by American Express do not capture any personally identifiable information, such as your individual e-mail address. We automatically collect some statistical data as you browse this website. For example, we automatically collect your "IP address" used to connect your computer to the Internet, browser type and version, operating system and platform, average time spent on our site, pages viewed, information searched for, access times, "clickstream data," and other relevant information about your online experience. You may browse our Website anonymously by choosing not to provide us with any "personally identifiable information (PII)," such as your name or e-mail address, or choosing not to register during your visits to our sites. When you browse this way, we will not link your online activity with the accounts you may have with us. American Express may use "Web beacons" to present offers on americanexpress.com and OPENforum.com, other sites on which American Express advertises, or in our e-mails. This enables us to enhance e-mail offers and track website usage. We sometimes use "vendors" and "business partners" to manage web beacons and the data they collect; however, Web beacons do not capture your individual e-mail address or any other personal information that you enter on the American Express site. Web beacons are sometimes used on AmericanExpress.com and OPENforum.com webpages where transactions take place. In addition, e-mail offers that we send may contain web beacons to help us record response rates and to assist us in measuring the offer's effectiveness. No personally identifiable information such as name, address, telephone number, credit card number, or e-mail address is ever collected or passed via the use of web beacons. Using Your Personal InformationAmerican Express does not sell or share customer information with entities outside of American Express who may want to market to you their own products and services. You don't need to take any action for this benefit. American Express uses your information to process applications, complete transactions, respond to your requests, deliver the products and services in which you enroll or for which you apply, and notify you of promotions, updates, or special offers that we think may interest you. We also use your information to provide you with a more effective customer experience while on our website. In order to do this, we may process your information or combine it with other information that is publicly available. This enables us to customize your American Express experience and provide you with more relevant offers. American Express may also use the information that we collect from you online to market to you through alternative channels. American Express may share your information within our family of companies; and, to provide services to you, we may share information with carefully selected "vendors" and "business partners" with whom we work. This includes companies that manage accounts; offer affinity, frequent-user, and reward programs; and, companies that perform marketing services and other business operations for us. All companies that act on our behalf are contractually obligated to keep all information confidential and to use the customer information only to provide the services we ask them to perform for you and us. If you apply for products and services online, we may share information we collect about you with credit bureaus and similar organizations if we have your express consent or when required or permitted by law. To the extent permitted by law, we may disclose personally identifiable information to government authorities or third parties pursuant to a legal request, subpoena, or other legal process. We may also use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud, or protect the legal rights of American Express, our customers, our websites, or its users. Using Your E-mail AddressWe may use your e-mail address for the following types of e-mail messages:
You can also elect to receive other types of e-mail messages from us, including newsletters, alerts, or notifications. Please note that even if you opt-out of marketing e-mails, we will continue to send you e-mail service notifications that are related to your account(s). These include e-mails that provide account information, answer your questions about a product or service, facilitate or confirm a sale, or fulfill a legal or regulatory disclosure requirement. Mobile OffersAmerican Express does not sell or share mobile phone numbers with third parties and will only use the information for the specific communication into which you have opted-in. Ads That Link to Our SiteAmerican Express hires other companies to place our banner ads on other websites and to perform tracking and reporting activities on this site and other websites. This enables us to learn which advertisements and websites bring users to our websites. A unique "cookie," if it exists on your computer, is placed there either by us, an ad management partner, or by another advertiser who works with our ad management partners. However, these companies do not collect personally identifiable information in this manner and we do not give any personally identifiable information to them. Third-party ad partners have their own privacy policies. If you would like more information about their privacy policies, including information on how to opt-out of their tracking methods, please visit this link. Children's PrivacyAmericanExpress.com and OPENforum.com are not intended for use by children. We do not knowingly solicit data online from, or market online to, children under the age of 13. If we obtain personally identifiable information in error on a child under the age of 13 is collected, we will delete that information from our systems. COMMUNICATION CHOICES
American Express respects the choices that you make regarding your privacy. You may request that American Express no longer send you marketing e-mails. Marketing e-mails from American Express may include information about new products and services being offered. If you choose not to hear from us, you will not receive offers about American Express products and services that may be of value to you. How To Opt-In or Opt-Out of E-mail Marketing OffersAt the American Express E-mail Marketing Preferences link, you can change your e-mail marketing preferences to opt-out of marketing offers from American Express. If you have opted-in to receive certain marketing e-mails from American Express, but decide that you no longer wish to subscribe, please follow the instructions that are located at the bottom of those e-mail messages in order to opt-out Additional Opt-Out MethodsYou may also opt-out of e-mail marketing by mail or telephone.
By Mail:
By Telephone:
American Express Card Members may also call the phone number listed on the back of your Card(s). Access or Changes to Your Information Online
If you wish to make an adjustment to your online profile, please use your User ID and Password to log-in on
our homepage SECURING YOUR INFORMATIONWe take reasonable precautions to keep all information obtained from our online visitors secure against unauthorized access and use and we periodically review our security measures. When you voluntarily provide us with information while registering, such as your name, address phone number, or social security number, your information is encrypted and transferred over a secure connection, available on browsers such as Mozilla Firefox or Microsoft Internet Explorer. The padlock icon found in most browsers will appear locked and the first characters of the website address will change from "http" to "https" if you are accessing a secure server.
Do not use e-mail to send us any personally identifiable information, since it would be unencrypted and can be
read by anyone who receives or intercepts it. You may, however, safely contact us online by using our Secure
Message Center At American Express, security is about protecting our employees, other team members, customers, and business and information resources. American Express uses appropriate security controls and processes to provide this protection. Everyone working on the American Express team is responsible for taking the actions required to ensure this and compliance with laws and regulations. APPLICABILITY OF THE ONLINE PRIVACY STATEMENTThis American Express Online Privacy Statement applies only to United States visitors to AmericanExpress.com and OPENforum.com. If you have an American-Express-issued Card and have questions about this Online Privacy Statement, please call Customer Service at the phone number on the back of your Card. If you do not have a Card with American Express, you may call (800) 297-8378. This statement does not apply to those American Express sites that do not display or link to this statement or that have their own privacy statements. Privacy Statement for American Express Card HoldersIn addition to the protections that we provide through our Online Privacy Statement, your online activities may also be covered by one of our Privacy Notices, which is sent to you annually depending on which card(s) you may have. This Statement explains our collection, use, retention, and security of consumer information and applies to American Express products and services offered within the United States. Exclusion of Financial Products or ServicesThe American Express Online Privacy Statement is not intended to be a legal notice for any American Express financial product or service. Certain financial products and services require a more specialized type of legal privacy notice, which provides specific details about particular personal financial products or services. This Online Privacy Statement sets out our company policy regarding the collection and use of customer information on this website and applies to all services and pages available under the domain AmericanExpress.com and OPENforum.com. To see the changes that we've made to this statement, go to Changes to Our Online Privacy Statement. Customer Privacy PrinciplesAt American Express:
We also conduct internal assessments of our privacy practices and periodically commission outside expert reviews of our compliance with the Privacy Principles and the specific policies and practices that support these Principles.
We also encourage our business partners to respect their customers' information by adopting strong and effective privacy policies and practices, including offering "opt out" choices for marketing offers to their customers. In addition, we participate actively in industry associations to advocate development of comprehensive privacy policies and implementation strategies. American Express is a diversified worldwide travel, financial and network services provider founded in 1850. The company is a leader in charge and credit cards, stored value products, travel services, financial planning, investment products, insurance and international banking. In each of these businesses, we have relationships with customers - individuals to whom we provide personal financial products and services. As a part of these customer relationships, we collect information necessary to enroll customers in products and services, to provide the services they have selected, to administer their accounts, and to offer them related or additional American Express products and services. Because we strongly advocate the protection of customer information, we believe that the adoption and implementation of the following American Express Customer Privacy Principles makes good business sense and will serve the interests of our customers in effective privacy protection. Our Customer Privacy Principles were first published in 1991, and they were modified in 1997. We are republishing these Principles now to reiterate our commitment and simplify the language. These Customer Privacy Principles guide our conduct in the collection, use, release, and security of customer information. They outline the responsibilities we assume as employees and our expectations of business partners. In working with our partners and vendors to identify customers and prospective customers for marketing purposes, we require strict contractual obligations regarding information use and security, including our right to audit those partners and vendors to ensure that they are adhering to our privacy requirements.
Internet Privacy Statement - Changes to the Internet Privacy StatementChanges to our Internet Privacy Statement will be noted here so that you can be fully informed about the privacy protections we provide and your choices with regard to our use of personal information for marketing purposes.
Changes to the Internet Privacy Statement Effective July 1, 2004
Section: What Information We Collect and How We Use It
Changes to the Internet Privacy Statement Effective April 15, 2004
Section: Private Payments
Changes to the Internet Privacy Statement Effective December 19, 2002The Internet Privacy Statement has been re-designed to be easier to navigate and understand. To do this, explanations of how we collect, use and protect information online have been clarified, and some sections have been re-ordered. And, some additional explanations have been added to create a comprehensive source of privacy-related material (e.g., the Legal Notices page).
Changes to the Internet Privacy Statement Effective January 28, 2002
Section: Clear Gifs
Changes to the Internet Privacy Statement Effective January 3, 2002American Express Internet Privacy Statement Overview Page added to provide an easy-to-read summary of the Internet Privacy Statement.
Changes to the Internet Privacy Statement Effective June 15, 2001
Section: Private Payments
Changes to the Internet Privacy Statement Effective June 1, 2001
Section: Online Wallet
Changes to the Internet Privacy Statement Effective March 8, 2001
Section: Information Use
Changes to the Internet Privacy Statement Effective July 25, 2000
Section: Information Collection
Description: This section was updated to address more specifically what information we do and do not collect, and to more fully explain the combination of online and offline information for registered users of an American Express online service. Section: Information Use Description: This section was updated to reflect the fact that we do NOT share E-mail addresses with other companies. In addition, it reflects the fact that we may provide customers with graphic-rich html E-mails if we know if their E-mail address is html enabled. Section: Online Wallet Description: This section was updated to clarify that information is shared with agents and contractors of American Express only for the purpose of performing services for the Online Wallet. Section: Company Commitment to Privacy Description: This section was updated to include a direct E-mail address for site visitors to contact with questions regarding our privacy policy and account information. Section: About Cookies Description: This section was updated to provide more recent information on how to set your cookie preferences and to reiterate the clarifications in the Information Collection section. Section: Set E-mail Preferences Description: This section was updated to provide more recent information on how to set your E-mail preferences and the time it takes to process a request to decline E-mail offers.
Changes to the Internet Privacy Statement Effective September 8, 2000
Section: Private Payments
|
|